Gnani.ai launches “Gnani Collection VoiceBot" | Electronics Maker

Gnani.ai launches “Gnani Collection VoiceBot”
Helps BFSI customers digitize manual collection process, during the current pandemic crisis
Gnani.ai, an AI startup today announced the launch of “GnaniCollection VoiceBot”, a multilingual conversational voice bot. The Gnani CollectionVoiceBot enables an intelligent dialogue between customers and the financial institution
using voice assistants on telephony lines.Gnani collection VoiceBot is built with an aim to leverage latest AI technologies to help BFSIcustomers digitize manual collection processes by using bots to automate customer support calls, manage outbound call campaigns and push the payments to online modes, away from manual payment collection.  The Gnani Collection VoiceBot can address any query ontelephony lines be it from a feature phone or a smart phone and in multiple languages. The current uncertain environment and the lockdown across the country has impactedinsurance renewals, credit loan EMI payments and credit card payments. Banking, FinancialServices and Insurance customers have been focusing on reducing manual collections in thelast few years, but the current crisis has made it mandatory that companies embark on
automation of reminders and online payments at a war footing. It is just not possible to usephysical agents for collection and customer care centers are also working at a limitedcapacity. Gnani.ai’s multilingual conversational AI is helping financial institutions tide overthe crisis. The Gnani Collection VoiceBot on telephone lines uses conversational AI to havean intelligent conversation with the customer, answering her queries, understand topicssuch as the RBI moratorium process and helping her make payments.”This voice bot is being used by a number of banking, insurance, and credit loan institutionsto address large volumes of routine customer service requests that do not require a physicalagent and provide 24*7 customer support. Our visual dashboards also give customers theability to monitor the progress of the calls continuously and help monitor the businessimpact in real time”, said Ananth Nagaraj, Co-founder and CTO, Gnani.ai. “The lockdown has impeded the manual collection process. But with our multilingualVoiceBot in place, many BFSI companies across the country are transitioning the collectionprocess to an online medium. We believe our Collection Bot will make the payment servicesaccessible to even more customers without a language and device constraint”, said Ganesh
Gopalan, CEO of Gnani.ai.